ez Cigar Shop
Frequently Asked Questions (F.A.Q.'s) & Return Policy:

     What are ez Cigar Shop normal business hours?

• ez Cigar Shop normal business hours are from Monday through Friday, from 9:00 am to 5:00 pm EST & 6:00 am to 2:00 pm PST, excluding national holidays. We are also available to you 24 hours a day 7 days a week, via email at CustomerService@ezCigarShop.com or ezCigarShop@yahoo.com. We typically respond to messages within the same business day.

     Where is ez Cigar Shop located?

• ez Cigar Shop is a United States based cigar retailer located in Miami, Florida.

     Which methods of payments are accepted at ez Cigar Shop?

• ez Cigar Shop currently accepts two major credit cards, American Express, & Visa. Unfortunately, we do not accept checks at this time.

     Does ez Cigar Shop Ship Internationally?

• Yes we do NOT ship orders internationally.

     How long does it take for ez Cigar Shop to process an order?

• First it will take ez Cigar Shop less than 24 hours to confirm an order.
  After order confirmation:
  If the purchased item(s) are In Stock, it will take ez Cigar Shop approximately 24 to 48 hours to locate, package, and ship your order.
  If the purchased item(s) are NOT In Stock, then the order will be packaged and shipped in the first 12 hours after ez Cigar Shop receives the Out Of Stock Item(s) form our Distributors / Wholesalers. Every ez Cigar Shop customer will receive emails updating them on the status of their orders. If at any time the customer does not feel comfortable waiting on our Distributors / Wholesalers, Cigars 4 All will gladly offer the customer a substitution for any other item(s) in our Online Cigar Shop at a comparable price. If the substitution does not satisfy the customer, then ez Cigar Shop will give the customer a full REFUND.

     How long does it take for an order to complete the shipping process?

• The shipping can take from 3-12 days, depending if the order is domestic or international. For most domestic orders, we use United States Postal Service, UPS, DHL, or FedEX, and they can take from 3 to 7 days (only the USPS ships on Saturday).
  For International Orders, we use UPS, DHL, or FedEX, and they can take from 4 to 12 days. If the customer would like us to use the United States Postal Service, a surcharge will be applied. Customers will receive a delivery confirmation number or a tracking number with their order.

     What is ez Cigar Shop Return Policy?

• ez Cigar Shop has a strict two week Return Policy and $10.00 (ten dollar) Restocking Fee for each item returned. We currently have a 2 week limit on accepting returned item(s). This means that the customer has exactly 14 calendar days to pay the Restocking Fee and to return the purchased item(s), at the customer’s expense. This 14 day period starts the very day the original order completed shipment. All Returned Item(s) must contain its Unbroken Factory Seal and must remain in its original plastic rapping to be accepted as a qualified Return Item(s). If we receive a Returned item(s) without the customer paying for the Restocking Fee, ‘ez Cigar Shop’ will deduct the Fee from the original purchased price.

     Does ez Cigar Shop issue Refunds?

• Refunds are issued only if, ez Cigar Shop has yet to ship any item(s) to the customer and if the customer will not be satisfied with item(s) substitution. If the customer does not notify ez Cigar Shop about the Refund Request before the item(s) are shipped, then the customer will have to pay the $10.00 (ten dollar) Restocking Fee.

     Do you charge sales tax?

• ez Cigar Shop is located in Miami, Florida. By law we are required to collect sales tax on all orders shipped within Florida. Orders shipped outside of Florida are not subject to sales tax.

     Is every item posted on the website guaranteed in stock?

• Due to the nature of the industry and the high demand for specific cigars, it is imposable for any retailer or wholesaler to have every size form every cigar manufacture in stock at the same time. We have been consistent in carrying over 95% of the items posted on the website. Every item posted on the website, are items that are in stock or items that will be in stock. We do our very best to stay up to date with discontinued cigars and taking them off the website. Every item posted on the website are items that we have the ability to acquire. Unfortunately, every item is not guaranteed in stock.